Neptune Apex Disaster (1 Viewer)

[Nezw0001]

Well if anyone is interested I would like to share my tale of woe....

Lately I have been extremely busy with a full time, demanding job, a masters program, a giant USDA research grant/project and my dad being ill/hospitalized. I just don't have much extra bandwidth.

My Trident ACM has not been working correctly for a few weeks and in troubleshooting I discovered the sample like had several tiny holes in it. I ordered the DIY rebuild kit and installed that yesterday afternoon, while I was supposed to be working on school work. When I went to install it the Apex would not recognize it and was giving me issues so I uninstalled the old iteration of the Trident ACM and just did a fresh install. Everything seems great.

20 minutes later the sump is overflowing, alarms are going off and lights are turning off. I go to Fusion and most of my code has been replaced with complete gibberish, random characters and numbers. I do a reboot and reinstall the programming. Looks good for like 5 minutes then, randomly, code starts getting replaced with the weird stuff. I do a HARD reset and reprogram from scratch and things look OK so I go to be.

Wake up in the morning and the sump has overflowed, due to 250 gallons of SW being add and about 100 gallons of FW, plus all of my CA and ALK in dosers. Luckily I have a big system so the impact was minimal but now its 5:30 Wednesday morning and I'm supposed to go to work. I cancel on my clients and get to work. I had a spare brand new APEX brain on the shelf in case of disasters so I installed that and reinstalled programming, right away it wasn't working. My next step was to unplug everything and start adding one module at a time. As I was working along one of my EB832s gave a voltage error and would not work correctly. I was able to consolidate outlets and eliminate that one. After about 12 hours of work, everything thing seems to be working.

Weirdest thing I have ever seen. Apex has been reasonably reliable for me and I don't know if my brain unit just died or the bad EB832 was to blame but I'm glad I seem to be over the hump.

 

[Chris Goetz]

Sorry to hear that Jill. So glad you were able to get it working again… any insight from Neptune support on the cause?

Curious what firmware version you’re on? I tend to avoid updates unless I’m bored and can spend a few days watching the system closely.

 

[nox.rupaw]

wild experience! Sorry you had to deal with this.

 

[Nezw0001]

I haven't had a chance to reach out to the Neptune service team yet, not sure I will as I just don't have the bandwidth to go through their ticket system

FW was the current version

 

[spsick]

Thank goodness you have such a big system to handle that much SW and dosing!

So 2 things come to mind:

1- scrambled programming usually means SD card is toast. They put cheap ones in them and good ones only cost a few bucks. Pictured below.

2- the fact that second one was misbehaving tells me that EB832 in question was maybe sending naughty voltage to the brains.

 

[Varig]

Oh…my…gosh. That sounds so stressful and so terrible. Sorry this happened Jill. Jeepers. As others have said, thank goodness that “dilution is the solution to pollution”.

Anything you need at this point?

 

[Nezw0001]

Thank goodness you have such a big system to handle that much SW and dosing!

So 2 things come to mind:

1- scrambled programming usually means SD card is toast. They put cheap ones in them and good ones only cost a few bucks. Pictured below.

2- the fact that second one was misbehaving tells me that EB832 in question was maybe sending naughty voltage to the brains.

My guess it was some sort of voltage issue with that EB832 but I will replace the SD card with a better one. Good advice!

 

[Nezw0001]

Oh…my…gosh. That sounds so stressful and so terrible. Sorry this happened Jill. Jeepers. As others have said, thank goodness that “dilution is the solution to pollution”.

Anything you need at this point?

I think I should be good now. I was panicking earlier and wondering who I could call who I could pay to come out and help me. I just slowed down, took a deep breath and started, it was fine.

 

[Varig]

Okay good news. I know you’re a bit out there, but I’m sure someone could have helped. I’m glad you got it done. Man though, that sucks.

Time to switch to GHL